Red Lobster Crisis Strategy
Problem
Amidst bankruptcy rumors, America thought Red Lobster was fully closed. In fact, 500 restaurants remained open and ready for the upcoming Crabfest promotion… But now these restaurants were in free fall. The brand had to act fast to save the business.
Insight
America loves a good comeback story. And amidst bankruptcy, we all have the chance to be part of Red Lobster’s.
Solution
In a sea of doubt, we needed a bold, trusted voice to launch our comeback. So when Flavor Flav (a long-time advocate) publicly volunteered to become the brand's savior, we seized it. In five days we pivoted a ready-to-launch campaign into "America’s Most Flavorful Comeback" to save Red Lobster.
Results
The pivot revived the business, reversing longstanding comp sales declines and flipping an internet in mourning into a movement to save the biscuits:
+6.7 pts
comp sales
5B+
earned media impressions
657
earned media placements
Team
Strategy: Yours Truly
Creative Agency: Barkley